Please take note of these important deadlines:

Early Booking Deadline (January 16, 2019): Guests who submit their reservations on or before this deadline will become eligible for a $35 per person discount. Please note that both discounts are contingent on the room block meeting a 10 room minimum, and each guest spending a minimum of $499.99 per person and staying a minimum of 3 nights. Any guest that books after this deadline will be eligible for the regular $25 per guest discount.

Booking Deadline (February 15, 2019): Guests must submit their reservations on or before this deadline in order to receive the locked in rates of the room block (based upon availability of rooms on the block). Guests are still able to reserve on the room block past this deadline, but they will be added at the current rates and availability of the hotel at the time of their request.

Final Payment Deadline (April 16, 2019): All room (and charter package) reservations must be paid in full at this time. Any guests that are not paid in full at this time will be cancelled off the room block at the current cancellation penalty. Final payment reminders will be sent out no later than one week prior to this deadline and will outline your remaining balance along with how you can submit your payment. 

Flight Information Due (May 28, 2019): In order for us to arrange for included round trip ground transfers from the airport to the hotel, guests must submit their flight information to us by no later than this deadline. If guests submit their flight information to us after this deadline, we will not be able to guarantee the transfers as we need sufficient time to send this information to our transfer company. 

Please review our guest terms and conditions here for any cancellation deadlines.

You have a few options when it comes to booking your flights. Please see below:

1. Book an Apple Vacations charter flight if one is available. These are flights that Apple Vacations pre-owns on specific airlines that allow us to sell them at a great value. We can package these on with the rooms on the room block. 

• Check with your Wedding Guest Coordinator to see if there is a charter flight available for your dates and destination city. 

2. Book a regular scheduled air flight through Apple Vacations.

• Call Apple Vacations Reservations Department at 800-517-2000 and create a flight only booking. Please select the second option (to make a new reservation) and then the first option again (to book a flight/vacation to the Caribbean). This will connect you to a Reservations Agent. You will not need to give any information about the wedding group booking to the agent, but if they ask, let them know your room is being taken care of by the Destination Weddings Department. Let the agent know your desired flight details. You will be able to book and pay for the flight during the same phone call. Please make sure you either submit the required deposit or payment in full in order to book your flight. Please note that if the required payment is not submitted by the due date, the flight booking will expire and your flights will not be booked. The Reservations Department is open until 10pm EST and on weekends.
• OR you can book your flight only booking directly through our website at

http://www.applevacations.com/

• Please know that if you book your flights through Apple Vacations, it is your responsibility to let us know as we are not made aware of this.
• Either way, please make sure you are booking just the flight only as your room will already be taken care of on the wedding room block.
• Once you have your flight only booking number, please send it to your Wedding Guest Coordinator. They will cross reference your flight only booking with your room on the wedding group room block.

3. Book your flight through your preferred air operator.

• This option allows you to shop around for rates and use frequent flyer miles.

*Please note we cannot always accommodate special requests for meals or seating on flights. 

How do I arrange my transfers? 

Your transfers are included to and from the Cancun Airport.

Regardless of the method you choose to book your flights, please send your wedding guest coordinator your flight information by no later than 30 days prior to departure so we can arrange for your round trip ground transfers from the airport to the hotel!

Please call your guest coordinator, Skyler at 800-815-9000 ext. 4278 in order to make future payments. Her regular office hours are Monday to Friday, 9AM-5PM EST. 

Please be sure to review our terms & conditions listed on the terms & conditions tab as they contain a lot of helpful information regarding booking/cancellation/policies!

What is AVOK:

It’s the easy, affordable way to fully protect your vacation! Life is unpredictable and last minute situations arise. By purchasing AVOK, you are protecting yourself and your vacation investments from these unforeseen circumstances. AVOK is your ticket to worry-free travel!

What's included in AVOK:

• Cancellation Protection: Cancel your trip at any time prior to travel (for any reason) and receive a full refund (less the cost paid for AVOK). We don’t even need to know the reason for cancellation! You will either receive a refund in the form of an Apple Vacation Travel Voucher (if Voucher AVOK is purchased) or in your original form of payment (if Cash Back AVOK is purchased)
• Change Protection: Life happens and last minute changes come up, we understand! With AVOK, your change fees will be waived
• Best Price Guarantee: If Apple’s rate decreases for your exact trip, we will honor the lower rate for you! Booking date-restrictions apply.
• Trip Interruption – If you must interrupt your trip after departure due to covered injury, sickness, etc., you will be reimbursed for the unused, non-refundable portion of your trip.
• Trip Delay – Applicable reimbursement provided up to $100 per day (maximum $500) for reasonable accommodation, meals and more if you are delayed for 12 hours or more due to a covered reason.
• Medical Expense/Emergency Assistance
• & More! For complete details & terms, please review AVOK.

How much does AVOK cost:

The cost of AVOK depends on the package type, duration of stay and type of AVOK you wish to purchase:

Land-Only

4 Nights or Less

$39.99 per person (Voucher)

$69.99 per person (Cash Back)

5 Nights or More

$69.99 per person (Voucher)

$99.99 per person (Cash Back)

Land+Flight

4 Nights or Less

$74.99 per person (Voucher)

$104.99 per person (Cash Back)

5 Nights or More

$104.99 per person (Voucher)

$134.99 per person (Cash Back)

Children 12 & Under (All package types)

4 Nights or Less

$19.99 per person (Voucher)

$49.99 per person (Cash Back)

5 Nights or More

$39.99 per person (Voucher)

$69.99 per person (Cash Back)

*AVOK pricing is subject to change

*AVOK must be added within 7 days of the booking date

*Cost of AVOK is non-refundable once purchased 

TERMS AND CONDITIONS

Final Payment

• Final payment for all bookings is due 70 days prior to departure, unless otherwise required earlier by separate hotel/air contract.
• If final payment is not received by 70-day deadline, room subject to cancellation with loss of initial required deposit.

Cancellation Schedule

*Cancellation schedule applies only if AVOK Travel Protection is not purchased. Please refer to AVOK section for more details or contact your Guest Coordinator

Outside of 130 days prior to travel - No guest cancellation penalty applies for room and/or charter package

129-70 days prior to travel - Initial required deposit placed in non-refundable for room and/or charter package

69-45 days prior to travel - Guests incur a 2 night penalty per person for room and/or charter package

44 days or less - Guests incur a 100% room or charter package cancellation fee

Cancellations

****Some hotels have alternate cancellation policies****

***Cancellation Schedule is based on the group's lead travel date***

**Single occupant cancellations required to pay full room cancellation fee**

• Holiday Space or High Demand Dates may have higher cancellation penalties
• If, at any time prior to 30 days before travel, a passenger cancels but the room remains on the booking (ie. Guest A cancels, roommate B continues to travel), roommate B will be subject to the single occupancy rate while Guest A will incur the aforementioned penalty fee. If, at any time 30 days or less prior to travel, Guest A cancels with AVOK Insurance, roommate B will be subject to the single occupancy rate. If Guest A cancels without AVOK Insurance, Guest A will incur a 100% cancellation penalty and roommate B's rate will remain the same.

Deadlines

130 days prior to traveling:

• Any changes made after your reservation is booked will be subject to current rates and current availability. A $45 change fee will apply if reducing your stay.
• All guest deposits must be received in order to receive locked in rate for reserved room categories.
• All unreserved rooms released from the booking unless otherwise requested by the wedding couple or group leader.
• Once all rooms on the room block are reserved (even if this is before the 130-day deadline), any additional rooms booked will be based on current rates and current availability.

70 days prior to traveling:

• All final payments due unless otherwise stated by specialist.

70 days or less prior to traveling:

• If a guest adds into an existing room, they will be based on the current rate and current availability based on hotel capacity.
• Name changes or reductions in stay (charter air or land) will be charged $45 each.

44 days or less prior to traveling:

• Refunds will not be given for changes made to reservations.

30 days or less prior to traveling:

• No name changes will be accepted.
• No changes of any kind will be accepted. Any changes will result in 100% penalty for the entire stay.
• Complete flight itineraries are due to your guest coordinator in order to arrange for your ground transfers (if included). If flight information is not received by this time, your transfer cannot be guaranteed. Flights must be booked for your exact dates booked with Apple Vacations for transfers to be included. Transfers are not provided for dates not booked with Apple Vacations. Ground transfers not included from all airports. Please check with your guest coordinator for which airport your ground transfers are included to/from.

AV-OK Total Vacation Security Plan

• AVOK Total Vacation Security Plan includes a Pre-departure Cancellation/Change Waiver Protection, Best Price Guarantee, and Tour Guard Travel Insurance
• AVOK Vacation Security Plan must be requested in writing and is purchased on an individual basis
• AVOK Vacation Security Plan must be added and paid in full no later than 7 days (including the booking date) from when an individual reservation is made
• For reservations made 61 days or less prior to travel, AVOK Vacation Security Plan must be added at the time of booking
• You have a choice of cash back or travel vouchers for land only, charter, and scheduled air bookings.
• SCHEDULED AIR GROUPS – If a groups scheduled air PNR falls below minimum requirement of 10 seats (or as specified on group contract), your scheduled air price may change and is not protected by the AVOK Vacation Security Plan. New retail scheduled air price may be issued by airline and any cancellation penalties will apply.

Land Only Travel Voucher Program

4 nights or less: $39.99 pp

5 nights or more: $69.99 pp

Charter Air Only/Charter Package Travel Vouchers

4-nights or less: $74.99 pp

5 nights or more : $104.99 pp

Children 12 years or under (all program types)

4 nights or less: $19.99 pp

5 nights or more: $39.99 pp

CASH BACK PLAN (in original form of payment)

Only an additional $30 per person to all prices listed above

**Higher premiums apply for holiday departures. Please check with your Guest Coordinator for details**

**Pricing subject to change.**

Travelers should review the full details of the plan information for their state of residence at www.tripmate.com/wpF430 before purchasing, or they can call Trip Mate directly at 866-389-5378 for details.

Deposit and Payment rules

Guest Deposits:

• $100 per person deposit required by each guest to add their name to a room on the booking. **Some hotels required additional or accelerated deposit schedules**
• Guest must register on the event website with selected travel dates (within reserved group dates for locked-in rates to apply), room category, room occupancy, full names/dates of birth of each guest in the room, and credit card authorization.
• Specific room categories may be in limited availability depending on the room block and are not guaranteed until deposit received and confirmed.
• If guests staying in the same room are not staying for the same exact number of nights, these trips will be priced out directly by the guest coordinator and rates cannot be taken directly from the guest registration site.

Credit Card Payments: We require credit card authorization from each credit card holder, with the amount to be charged, full name as it appears on the card, billing address, expiration date, and security code from the back of the card. This may be done on the event website or over the phone.

• Canadian cheques will not be accepted 60 days or less prior to departure
• Guests will receive a $25 discount when meeting 3-night/$499.99 minimum (before taxes and fees). Discount applied once deposit is received. **Only applies to guests who book on the wedding group booking through Apple Vacations** Applicable only when group booking has minimum of 10 rooms.

Group Minimum

• Minimum of 10 rooms. Some exceptions may apply.
• If group falls below minimum of 10 rooms, Apple Vacations may not honor rate or additional perks; group booking may be canceled and re-booked as individual travel. Some exceptions may apply.

Additional Information

• Requests made for your reservation including, but not limited to bedding, floor, building location, etc. cannot be guaranteed on the resort's behalf.
• Any changes, additions, deletions, cancellations and name changes must be received in writing via email
• Any changes in wedding itinerary with a result of changing the travel arrangements will require a new contract with the conditions that apply to the new tour.
• In the unlikely event that a major change involving a change of hotel, departure or return date, departure city or destination becomes necessary, we will notify you as soon as possible. If you find the revised arrangements we offer unacceptable, you will have the option of cancellation without charge provided that you notify us within 7 days of your receipt of notice of the change or prior to departure date if notified less than 7 days prior. In the event of a change, we will try to substitute comparable services, but in the event of a complete cancellation by us, our only liability will be to refund all monies paid.
• Apple Vacations has made arrangements with airlines, hotels, and other independent suppliers to provide you with the services you purchase. We have taken all reasonable steps to ensure that proper arrangements have been made for your vacation. However, we do not accept any liability for the actions or omissions of these independent suppliers, over whom we have no direct control. If you find you have any dispute with such persons, however, we will give you as much reasonable help as we can in resolving this. Please understand that Apple Vacations cannot control such factors as weather, government actions, mechanical breakdowns, your physical, medical, or mental disabilities, and your failure to obtain valid travel documents or your failure to follow instructions.
• We are not responsible for losses or damages arising from physical or emotional injury, property or other economic damage caused by such factors beyond our control. Apple Vacations is not responsible for any consequential, psychological, or emotional damages or monetary losses due to flight delays, airline turbulence, transportation accidents, or other unforeseen circumstances. Of course we will remain responsible for any negligent actions on our part.
• Hotel Special Features are subject to change at hotels discretion. Taxes and fuel surcharges are subject to change at any time without notice. Terms and Conditions are subject to change at any time without notice. Airfares are subject to change at any time without notice until ticket.
• Checked Baggage Fees range from $10-$100 per bag and are not included in Apple Vacation rates, unless otherwise noted. Please see individual air carrier websites for full descriptions of baggage charges or check with your Guest Coordinator.
• Riviera Maya Eco Tax is not included in Apple Vacations' room rates and must be paid directly to the resort.